Please note that for international shipments the recipient is responsible for all applicable customs duties, tariffs, taxes, or brokerage fees (brokerage fees apply to all Canadian addresses, and to some other locations), which are collected by the carrier on delivery.
Additional shipping charges may apply to some orders due to size, weight, or special handling that is required to make sure your order reaches you safely. A customer service representative will contact you prior to processing your order, if any additional fees apply.
Addresses must be able to accept UPS delivery. Shipping timetable does not apply in the event of carrier service interruptions or errors.
Returns & Exchanges
We want you to be completely satisfied with your purchase. However, if for any reason you are not pleased with your order, please follow the instructions below for an exchange or refund. Returns are accepted within 30 days of purchase with an original packing slip. For health and safety reasons, pierced earrings are not returnable or exchangeable. Refunds are issued in the form of original payment for the amount of the returned merchandise (not including shipping or service fees).
- Circle the item(s) you wish to return on your packing enclosure, indicate the reason for the return, and whether you need to exchange for another item.
- Pack the item(s) securely and ship them to the return address below using a postage paid traceable ground service.
The Fabric Workshop and Museum, 1214 Arch Street, Philadelphia, PA 19107, ATTN: Museum Shop
If your order arrives damaged or is missing items, please contact us immediately, as we must file a report with UPS within 10 calendar days from the date you received your order. In the case of damage, it is important that all packaging be saved so that UPS can determine how the damage occurred. Credits for shipping charges are only given when an item is received in damaged condition or if the item received is incorrect.
For returns without a packing slip, a refund will be issued at the lowest selling price.
The Museum Shop is pleased to offer a 10% discount on retail purchases to members.